Get in Touch

Please double check your items and the total amount in your cart before you complete your order, as once an order is entered into our system and the fulfillment process has started, we cannot guarantee that we will be able to cancel or change your order.

Reach out to our customer service team via email at help@moonfallcostomize.com or by using the Contact Us page to see if we are able to accommodate your request.

Once your order ships, we will send you an email with tracking information.

Orders are typically delivered within 6–12 business days, depending on your location.

We will gladly accept returns and exchanges for eligible purchases made within the last 30 days.* To be eligible for a refund on a return, your item must be unused, unwashed, in the original packaging/with tags attached, and in the same condition that you received it. Some exclusions may apply.

Please note, shipping costs are non-refundable. If you received free shipping but return an item, the original shipping cost will be deducted from your refund.

We cannot accept any returns or exchanges on custom, dated, special event or final sale/clearance items.